Integrating Loqate with STEP on a SaaS deployment is completely hands free. All that is needed is to create an issue in the customer support portal requesting Stibo Systems begin the integration process. To do so, while in the support portal, create an issue and write your request in the issue description field. From there, Stibo Systems completes the rest of the process for you. If you need more information on how to create an issue, so the videos available to you in the support portal via the 'How To' Videos Clips dashboard available to all users.
Important: The above process is valid only when the Loqate Local has been purchased via your Stibo Systems account manager
You can create two types of issues in the support portal when integrating Loqate in a SaaS deployment: one to request an initial installation of Loqate, and one to update the data packs. Be aware that while updating the data packs, there is no downtime in STEP or Loqate services, whereas with the initial installation there is downtime.
Below is an example of a support issue. The mandatory fields to include in the issue are:
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Issue Type: [Task]
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Summary: [Install Loqate Local on env <environment>]
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Description: [Provide a description of the issue (e.g., ‘Please install Loqate Local on env <environment>’)]
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Workday Task: [Customer name - Client Support]
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STEP Release: [Your STEP release version]
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Reporter: [Your name]
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Issue Category: [STEP System Administration]
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Business Domain: [CMDM]
If you need the deployment in a particular environment or on a specific timeline, include this information in the issue.