This is one of the technical infrastructure data gathering methodologies and performance recommendations for server machines. The full list is defined in the Server Environment Recommendations topic here.
Custom extensions can cause performance loss. For example, this can occur when custom extensions are relatively old, were delivered for an out-of-date STEP version, and if STEP has been upgraded to newer versions many times.
Long-lasting custom extensions can be analyzed via the STEP Admin Portal.
- From the Start Page, click the System Administration button and supply the login credentials.
- On the Activity tab, set the Duration and Date / Time parameters according to when the performance issues were noticed.
- Click the Fetch data button to load the data.
- Click the Details heading to display the Services tab.
- Click the Download data button.
- Open the downloaded XML file.
- Search for the 'com.stibo.customer' service call.
- Determine if the duration is significantly longer than expected. If so, consult Stibo Systems to look into the DTP Server.