Who is Impacted?
Arthur, a specialist on the procurement team, is responsible for onboarding new suppliers.
Jennifer is an MDM Specialist who maintains all supplier data for CleanGoods and often supports the procurement team to onboard new suppliers.
Raymond is a contact person for a prospective supplier. Raymond liaises with CleanGoods procurement team to fulfill CleanGoods’ new supplier requirements.
Kathy works on the Finance team and corresponds with Procurement in ensuring new Suppliers meet all of CleanGoods’ financial requirements.
George, a Logistics Specialist, is responsible for enriching and validating logistical information for suppliers to ensure shipments are moved properly and efficiently through CleanGoods’ supply chain.
What is the Business Problem?
In addition to providing self-service capabilities to onboard suppliers, CleanGoods wishes to expand the current process by providing self-service capability for maintenance tasks initiated by a supplier user. This extension allows for suppliers to initiate updates to their information, prior to requesting approval by the MDM specialist.
Current State
Currently, once a supplier is onboarded with CleanGoods, suppliers must reach out to the procurement specialist and request specific updates to be made on the suppliers’ behalf. For example, Raymond must update an email address for one of their colleagues who is a contact person at a particular warehouse location. Raymond submits the request to Arthur over email, who will make the update and request Jennifer to approve.
Future State
By extending the MDM workflow, Raymond may log onto the MDM Web UI to update the email address. The supplier record is now a task that is assigned to Arthur for review and then to Jennifer for approval of the change. MDM will automatically send an update to the ERP.
For updates that impacts business operations for Kathy and George, Arthur may assign the task to them for review prior to Jennifer making the approval.
